At CareCall we offer dynamic solutions for all your company’s call center outsourcing needs. Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the cl... An analytics platform designed for those who rely on quality calls and inbound leads to measure success. GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Use customer intent data to suggest the next best action to your agents. PhoneBurner is for OUTBOUND CALL CENTERS. Find solutions to common problems, or get help from a support agent. 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. Instacom the leading Push to Talk and Workforce Management company in South Africa is looking for a young technical customer agent to assist with remote… Improve CSAT, FCR, close tickets, and keep your customers happy. According to industry standards, its growth over the past four years is at twice the global growth rate and increasing three times faster than past industry leaders, India and the Philippines. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. If you choose a cloud version, you can start calling and receiving phone calls within minutes. Sign up and become part of the Primo family. We are the only VoIP provider on this list who charges per line and not per extension... Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex help... Software for true omnichannel forecasting, planning and scheduling, with employee self-service and real-time management capabilities. Finance Manager . There is no installation needed, so there will never be any software issues. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Easily manage your business communications from an intuitive, web-based contact center. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to ... Easy to set up, easy to use. It also helps you assign calls to your agents based on their department or tea... Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. CallHippo is a modern Call Center software that helps you connect with your customers. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, u... Made for outbound call centers. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. We provide contact centre solutions and services that allow for better, measurable results. Bitrix24 is free call center software unlike any other. Centralize phone calls from your website or landline into a single place. Quickly find the best offers for Call center companies in South Africa on Ananzi Ads. Unify your inbound calls and outbound dialing on a single platform. With features including Call recordings, Voicemails, SMS, Speech to Text and more. 17 days ago. HoduCC- Call Center Software starts with 10 seats. Ananzi.co.za. Zendesk Talk is a fully integrated call center built right into our help desk software. Experience crystal clear audio/video calls whether in your office or on-the-go. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. Open source contact center software with predictive dialer capabilities. We think VoIP pricing should be simple. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. Start your free trial, no CC required. Hotline Call Centre Solutions (PTY) Ltd Address: Metropolitan Ctr, Coen Steytler Ave, Foreshore, Western Cape, 8001, South Africa, Cape Town. Have more LIVE conversations in 15-minutes guaranteed! Auto-answer, call transfer, hold and recording. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Advanced hosted call center solution. Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to Call centres in South Africa are generally 20%-30% less expensive than US call centers and can be an excellent choice for: Fully featured VoIP SIP softphone, available on Mac, Windows, iOS and Android. In combining the functionality of a PBX (Onsite or Hosted) with an Advanced Reporting module and a powerful Automatic Dialer, Wanatel has created three complete call centre solutions. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise. These solutions can be used in multiple departments. Automate tasks and capture insights to save time. Monitor and coach agents from anywhere with robust analytics dashboards. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. Call center software supports the agents whose job it is to assist customers over the phone, or via one of those other channels. CallShaper lets call centers … Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. 1Stream are official Zendesk partners who are able to deliver and support the full Zendesk suite of products. 1Stream is the leading provider of cloud based contact centre technology in Southern Africa. Use call work flows to eliminate tedious and time intensive tasks for your agents. Give your employees a single tool that handles all communications voice, chat, email, social and more. Get your customers to the right agent with intelligent routing. 1Stream can get you working from home quickly. Intelligent campaigns optimize your call center efficiently by automatin... Genesys Cloud makes customer relationships simple. I am setting up a small home based call centre. Our communications platform is powering a broad range of sol... LiveAgent helps businesses thrive in customer service. No set up fees. World's 1st Google Powered Cloud Call Center. Easy to set up, easy to use. Transforming complex technologies into simple solutions. improving customer service, managing total cost of ownership and AI. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. With LiveAgent, providing world-class customer service is easy. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive Dialer, Auto Dialer, ACD, Multi-Tenant, WebRTC Phone, Multi-Level IVR & More. It can be setup Instant and provide advanced reporting. Leading global provider of AI-powered omnichannel cloud contact center software. Join 6,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: SMS, advanced call routing, IVR, analytics, etc. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. We install the software on customer's server. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. It’s time consuming, expensive and often doesn’t provide a holistic picture of what is happening in a contact centre. 1Stream have embraced these technologies and provide advanced solutions to the contact centre space. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. We think VoIP pricing should be simple. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. Complete, hosted telephony solutions specifically for the South African market. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, ... CallHippo is an Easy to Use Phone System while providing world-class support. NICE inContact is the world's #1 cloud customer experience platform. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Import all of your agents with one click. Zendesk’s customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Centralize phone calls from your website or landline into a sin... Bitrix24 is#1 free CRM and call center software used by over 8 million companies. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to world-class technology that is rapidly scalable and available on demand. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions... Get to the heart of customer needs immediately & make a serious dent in your inbound call center queue with 70+ software integrations. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Speech analytics is revolutionizing contact centres. world-class technology that is rapidly scalable and available on demand. Cloud and open source. Agents improve productivity and customer service by working from a single application. With cumulative 25 years of experience under our belt, it makes us leaders in the industry. LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Use smart dialers to give your agents more time with l... Open source call center software w/ outbound predictive dialer. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Bill Gates said, “How you gather, manage and use information will determine whether you win or lose.” With that in mind customer relationship management has never been more important. CloudTalk is a cloud call center software built for modern businesses. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Our expertise is in transforming complex contact centre technologies into simple solutions that focus on Physical Address 9 Quantum Street, Technostell Building, Techno Park, Stellenbosch, Western Cape, South Africa 33°57'50.9"S 18°50'22.9"E Postal Address Easy to set up, easy to use. Tie quality to business strategy by creating scorecards to track key customer experiences. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. All their equipment comes with a 2 year guarantee giving you a peace of mind. Also handles inbound & manual calls as well as email and web chat. Employees can work efficiently from anywhere also using video conferencing, live chat and mobile apps. Includes CRM, SMS and Facebook integration. Better Sales, Made Simple. Start making calls in 3 minutes with no hardware and a 100% free trial. Award-winning softphone designed to help you get the most out of your IP-PBX of choice. While some early adopters dove…, Upper Eastside Building 1 - 24 of 214 job vacancies. We see the opportunities in surfacing and connecting data from calls, forms, and beyondhelping our customers get to better outcomes. Give your employees a single... All-in-one call center solution designed to get the best out of every customer interaction. Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee ... 3CX is a call center software solution including live chat, CRM integration and call work flows. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. This omnichannel solution lets customers contact your company on t... RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you. jobs . 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. The practice allows business to evaluate how effective its call centre employees are at satisfying customer queries and complaints, to analyse protocols for the purpose of improvement, and even to ensure continued compliance. To help guide you we have an in house British based support team who are highly skilled and available 24/7. Its more than managing call volumes, it’s about creating meaningful connections with your customers so that you can truly understand them and respond to their needs. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. AVOXI is the first platform t... A web based Staff Quality Assessment solution for call centers to measure and improve performance in handling customer interactions. With call center solutions from Salesforce, you don't have to invest in support centers around the world. The softwares core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support customer demand and back office task completion. Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. Call Center Software is the ultimate solution to manage your call center services. Have more LIVE conversations in 15-minutes guaranteed! The effective, affordable, and easy-to-use cloud call center, AVOXI. Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Simplify the way you manage your c... JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone. Got a question about Sage software or services? Toggle navigation Home Products toggle menu. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Suitable for any business size or industry. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. 1Stream are official Zendesk partners able to implement and resell the entire solution stack. Pushing the boundaries since 2010 to provide the most comprehensive and customer-centric telephony solution South Africa has ever seen. Call center software The Wanatel Call Centre Suite is a call centre software solution built around the understandings that Call Centre’s need options and flexibility to meet their requirement. World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center S... Predictive Dialer Software for inbound and outbound calls management. CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. Bitrix24 is free call center software unlike any other. No hidden costs, no gimmicks. In the call centre environment of the corporate world, call recording simply makes good business sense. Call Center Software in South Africa. Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. Primo Dialler is an innovative telecommunications provider which offers call centre solutions including a Predictive Dialler and a Cloud Phone System. When you encounter a bug, it’s as simple as contacting the service provider’s support centre and they will sort it out for you. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Turn your agent's PC into a well run call centre. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. CallHippo is a modern Call Center software that helps you connect with your customers. Includes CRM, SMS and Facebook integration. Key Features: Predictive Dialer, Auto Dialer, ACD, & many more. For companies in America, an additional benefit to the talented workforce is that outsourcing to a South African call center can reduce your call center costs by up to 50% versus rates in the United States. See full address and map. Call distribution service and engagement products are powerful and effective we provide contact centre a picture! Is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automati... a reliable built-for-the-cloud center. Gaps between departments with a bigger VoIP provider, connect UNLIMITED SIP and! We connect phone, email or chat cloud solution has numerous benefits to implement and the... Automatin... Genesys cloud is the next-generation, all-in-one cloud contact center software code access or would like to bitrix24. 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