At the present time the company is on the Fortune 100 lists. I have never experienced a retail store that I have had to BEG to place an order - then placed the order - have it confirmed - charged my credit card (Chase approved the charge) then to have the order cancelled because it was red-flagged for security reasons. Before you think that it is the programming, which would be the first thought. best buy has without a doubt the worst people working there.All of them, in the stores, on the phone, the staff, the mangers.It makes no difference who, or how high up you try to work with there.They are a scam organization.They never get it right, they don't even care to try.I and millions of others have been repeatedly scammed.They should be shut down for fraud. Then I saw a third one where the lady kicks Santa off the roof. Best Buy Sucks and Geek Squad is not any better. Oldlady. Original price of lap top was 279.00) My husband took it back to the store and Geek Squad decided to send it in for repairs and see it HP would fix it for free under a manufactures warranty. Big businesses gotten love them my favorite quote from lethal weapons movie they F--K you in the drive thru. Let me tell you. When I asked for a copy of the statements they said that would be an additional $5 per statement. While in line waiting a person (who spoke only spanish) walked past me to the head of the line and received instant help while I continued to wait. Braintree Store #530 - AVOID AT ALL COSTWell, it's nice to know that BB has consistently incompetent, borderline criminal, customer service. Worst Buy6809 West Canal DriveKennewick, WA 99336I will never shop at your stores again. Very very unhappy and disappointed in the lack of care for repeat customers through satisfaction. Corporate Best Western Headquarters. Hi I bought a plasma tv for my husband for christmans on black friday. Signed Very Upset, Taura Thornton. I wish that I had read these comments before purchasing anything at Best Buy. I love Apple and have several of their products, I however will never buy an Apple product from BB. I paid Best Buy for this product, not Microsoft. We picked it up from the customer service counter from Maria. When we went down to the store, by the way it is the store at 6950 Arroyo Crossing Pkwy. to Anonymous who bought phones and phone service. My husband told him don't point his finger at me and Naveede asked my husband, "are you threading me" then he proceeded to dial 911 saying, he was going to press charges (for what) this man was out of control. At the customer servicecounter, the associate looked in her computer and could not find myson's name so I was told they could not even exchange the item. So now I have to find another store to get a phone for my parents. What is with that totally inappropriate series of commercials featuring Santa? Best Buy does price match. I waited and waited AND waited and no manager came to help me so I asked again if the manager was going to help me and they said shes busy but if you want to wait on the "checkout" line where she was ringing up customers I could....I then left. Some say I wouldn't wish (whatever) on my worst enemy...I would wish Best Buy's lousy service and customer service on my enemies. Your assosiate Jevon helped me and looked it up on the computer and said "yes its here, let me go get it." The store that was helpful is the Millard store on 122nd and L st. Stefanie was the lady that helped me. I called to get a quote faxed on a laptop I wished to purchase so I could give to treasurer of my company in order to get the money to purchase. So if you are an early shopper like me dont buy from here they will not return product even unopened, unused and with a receipt...Poor customer service ya good luck trying 1800-best buy even the manger said good luck trying to get anyone. After speaking with the most incompetant CS agent i have ever seen in my life told me that a child did not need antivirus on a computer.... oh yeahhhh wow... news to me... come to find out when you call best buy you get reps that don't even work for Best Buy. I had my husband take it back to the Best Buy store located in Sparks, Nevada to see if they would replace the computer. He pointed out the wireless speakers and tower speakers. I thought he was paying for the computer. He understood my frustration at being asked to pay an additional $99 just because some $8 an hour Geek Squader had decided to open a sealed unit and make recovery disks. I was a little concerned but did not know what to do about it, so I just continued to use it. for nothing and i pay for geek squad but they suck too what can i do cause im not happy one bit !!!! We where the 1st in line for the hptouch pad We where told sat night that it would be 1st come 1st serve then where right all the employees bought every last one before the store opened at 10am I will never buy another thing at bb again Thanks for the great work Tyler TX, Went to bb last Sunday 1st 1 inline 7.45amWe were told on sat night that bb would put there stock of hp touch out and it was 1st come 1st serve They were right every employee bought all the stock they had. First of all he did not value his customer second he did not handle the situation properly third I thought he was going to hit me. Are we all liars? When I return home I'm filing a personal law suit against lamesa ca. Maybe if consumers can demonstrate enough disgust by not buying anything from you this season, you will feel a little retail pain. I was in the Best Buy store at RiverCity Shopping Center yesterday afternoon and looked at the laptops for over 30 minutes. I am going to cancel this order, tell everyone I know not to shop there and post all over the internet their unfair, incompetent, and ridiculous business practices. He looked in another place and it wasn't there. This guy knows what customer service is all about.I drove 75 miles on my birthday to his store, because it was the only store that had a particular Dell notebook in stock. This comment has been removed by a blog administrator. Bob. Which indicates to me he has no cusotmer service skills to understnad not all people have the ability to just pick up and run to a store. Thanks Best Buy for wasting my time watch for you idiots to scratch your head for an hour. Then he tried to call the Cary store on crossroads and they hung up on him. Even if they would assist me in my problem (in which they have not) the fact is Best Buys equipment is faulty. Spend the good part of 3 hours today trying to get the order re-instated - BEGGED again for someone to help so that I can spend roughly $10,000 at Best Buy only to have NO ONE call back, NO ONE interested in the order. I called in to Geek squad they sent a tech out on Jan 7, 2012 and replaced two fans and ordered two power supplies. Danny (I don't think he was a manger for the store anyway). She again told me that there was nothing she could do for me.I have never been told so many conflicting things, and been given such a complete run around by a company. When you try to talk to the manager at the store itself, the associate asks why you want to talk to a manager and continue to try and keep you from speaking to a manager. My response... What is the service called that I am requesting. I immediately called the store at about 8:50pm (was finally taken off hold at 9:30pm EST) and advised an employee (Ben), of the situation. Sure enough, 30 days later my very highly rated product dies and I have to return to Best Buy. I than asked to speak to a supervisor. then recieved emails stating it was ready for pick up. I went in for Christmas shopping in November of last year. She proceeded to follow me out of the store yelling at me that she couldn't keep it. Once done, we proceeded to walk out of the store, following my son who walked in the same way we came in (the entrance). Then the additional person asked the customer behind me what she could help with, they had a return, 'oh this is the only line that can help you.' I have had my own share of unpleasant experiences and dis-satisfactions with BestBuy... not with what they sell, but with the way they go about selling it, and treatment of customers.However, today is another story...I want to compliment a fellow named Edon, who is a manager at BestBuy on Youree Drive in Shreveport, Louisiana. 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